| Can you show named work, and say what it produced? | A gallery of pretty pages with no results attached proves taste, not performance. | Proof slots on this page are labelled format models until real HL assets are supplied; disclosed case work is linked from the case-study pages, never presented without its disclosure. |
| Is there a delivery date and a full cost, in writing, before I pay an advance? | If either is vague, the project will be too. | Yes, both as standard practice: a date with milestones attached, and a total covering build, domain, hosting, and renewals — no after-charges beyond the written total. |
| Will the domain, hosting, and logins be in my name? | If the answer is unclear, assume the answer is no — and price that risk accordingly. | Yes. Ownership in your name, handed over with documentation at launch, is non-negotiable here. |
| What happens if the site is slow on a phone? | Most visitors are on phones; a site that only performs on a desktop loses the majority of its audience. | The speed standard is stated before the build starts and the finished site is measured against it. |
| Do you diagnose before you rebuild? | A rebuild that doesn't fix the leak reproduces it in a prettier form. | Yes. The free audit diagnoses the five leaks first, and if the answer is "diagnose first," we say so even though it delays the build. |
| Will you guarantee leads or rankings? | Leads depend on your offer, prices, and follow-up as well as your website; rankings depend on competition and platforms no agency controls. | No — and be careful with anyone who does. What we commit to is the process: a written diagnosis, a written total, a written date, accounts in your name, and measurement that shows what actually happened. |